h880 handles contact through one queue: email [email protected], the form at h880.mom/contact/ or live chat, and every reply comes in English with a ticket reference you can follow until the case closes.
CONTACT POLICY
h880 Contact Policy and Scope
h880 keeps one contact policy for every account, and it begins with a simple rule: you write to us, we log the message, and a named agent replies. Email to [email protected] and the form at h880.mom/contact/ land in the same queue, so nothing slips between channels. Add your registered mobile number, the page address, your device and browser, and a short note on what went wrong.
A screenshot or screen recording helps when a slot round or a live table result looks off. Never send your PIN, OTP or full card number — our agents will not ask for them. We reply in English and keep the ticket open until you tell us the issue is settled.
Access to the service depends on you being 18 or older, playing from a place where online gambling is allowed, and following applicable local law. Where we cannot confirm those conditions, we may pause the account and say why in writing. You can ask for your ticket history at any time.
Requests to close an account, change registered details or dispute a transaction should come from the email or mobile number already on the account, so we know the instruction is yours. If we need more time, we tell you the reason and the date you can expect an answer.
What this policy covers
Every message about an account, a deposit, a bet, a bonus or a game round is handled under this contact policy, whichever of our channels you use to send it.
Why we ask for details
Your registered number, device, browser and page address let us find the account and reproduce the fault instead of trading three extra emails before anything is checked.
Your choices
You pick the channel. We answer in English, and you may ask for the ticket transcript, a written decision or a second review by a senior agent.
How to ask for a change
Send account, data or closure requests from the email or mobile number registered on the profile, then keep the ticket reference until the change shows on your account.
REACHING OUR DESK
Three Ways to Reach Support
Email is the slowest but the most complete route: send your details to [email protected] and you get a written record you can keep. Live chat suits quick checks, like a pending cricket bet or a login code that has not arrived, and the queue is staffed every day. The form at h880.mom/contact/ is best when you want to attach a screenshot.
Our desk runs on Bangladesh time, and messages that arrive overnight are picked up the next morning.
Email [email protected]
Best for disputes and anything needing proof. Write from your registered address, attach screenshots, and we reply with a ticket reference you can quote later if the case reopens.
Live chat in the lobby
Open any page of the lobby, tap the chat bubble and you reach an agent in minutes. Use it for a pending bet, a locked session or a code that never arrived.
Contact form with attachments
Send the form when you want to upload a screenshot or a document. Include the page address, your device and browser, and the time the problem started.
DATA AND SAFETY
How We Handle Your Ticket
A ticket carries your name, number and the details you attach, nothing more. We keep it in our support system, restrict access to the agents working the case, and never read card numbers or OTPs over chat. Closed tickets are held for 24 months so a reopened dispute still has a record, then they are deleted.
If you want your data corrected or removed, send the request from the registered email and we will confirm in writing once it is done.
What we store
Account number, contact details, the messages you send and any file you attach. We do not store card numbers, PINs or one-time codes, and screenshots are kept only while the ticket is open.
Who can see it
Only the agents and team leads handling your case. Each view is logged, and a supervisor approves any wider review, such as a disputed bonus or a bet that needs a second check.
How long we keep it
Ticket records stay for 24 months from the date we close them, which covers a reopened dispute or a regulator's check. After that the record is deleted from our support system.
Changes and deletion
Ask from the email or mobile number on the account and we confirm in writing once the change is live. Some records must be kept for legal reasons, and we will name that part.
COMMON QUESTIONS
Questions About Contacting Us
Most messages arrive with too little to work on, so here are the answers we give most often. You will find what to send, how fast we reply and who is allowed to speak for an account.
If your case is urgent — a live table round in progress or a session that will not open — start live chat and we will pull it to the front of the queue.
How quickly does h880 reply to a message?
Live chat answers in minutes during Bangladesh business hours. Email and the form usually get a written reply within six hours. If a case needs senior review, we send the expected reply date instead of leaving you waiting.
What should I include in my first message?
Registered mobile number, the page address, your device and browser, and what you expected to happen. Add a screenshot or short recording when a game round, a bet slip or a login code looks wrong.
Can I call instead of writing?
Our phone line is open 10am to 10pm Bangladesh time, seven days a week, on +880 9612 088 800. Call for a locked session or a login code that never arrived.
Where do I send identity documents?
Upload them through the link inside your account, not as an email attachment or a chat photo.
Can a friend contact you about my account?
We will not discuss a balance or a ticket with a third party unless you add that person as an authorised contact from your profile first. The same rule applies on email, chat and phone.
What if I cannot log in to complain?
Email [email protected] from the address you registered and we will verify you with a photo ID and a recent deposit reference before reopening the case. Please do not create a second account.